glowdex

A little help, whenever you need it

We’re here to help.

From your first scan to your next small step. Find a quick answer below, or get in touch.

Cancel a subscription

  1. Open iPhone Settings and tap your name.
  2. Tap Subscriptions, then Glowdex.
  3. Choose to cancel your subscription or trial.

Cancel at least 24 hours before the trial or current period ends to avoid renewal. Deleting Glowdex does not cancel a subscription. Apple handles payments and refunds. See Apple’s cancellation guide.

Restore purchases

Open Glowdex > Settings > Restore purchases to restore your existing purchase. Use the Apple ID associated with that purchase.

Delete your photos

Open Glowdex > Settings > Delete my photos to remove the photo copies kept on your phone.

Turn reminders on or off

Open Glowdex Settings and turn reminders on or off. If reminders are enabled but do not appear, check Glowdex’s notification permission in iPhone Settings.

Get the best scan

  • Face a window in daylight.
  • Avoid overhead lighting and filters.
  • Hold your phone at arm’s length.
  • Use the same light each week for more consistent comparisons.

Why did my score change?

A few points either way is normal lighting variation. Glowdex only calls a change of more than 4 points progress. Weekly scans in the same light make comparisons more useful. Scores are cosmetic estimates, not a medical assessment.